If you have been wrongfully billed for a transaction where the equivalent amount of Bitcoin was not sent to the address you specified, please get in touch with our Support Team via our live chat or by emailing firstname.lastname@example.org to verify eligibility for a refund.
Instacoins is under no obligation to offer refunds for any transferred or transacted funds, or for a transaction where the equivalent amount of Bitcoin was sent to the address you specified. On the occasion that Instacoins does issue a refund, the transaction should be received within five (5) business days, however may be subject to other delays. Instacoins reserves the right to charge a related credit/debit refund fee on such transactions.
Generally, Bitcoin transactions may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions or incorrect wallet addresses may not be recoverable.