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Frequently Asked Questions

Instacoins is one of the easiest and most trusted places to buy Bitcoin securely.

General

question iconCan I sell Bitcoin on Instacoins?question icon
question iconWhere can I view my past purchases?question icon
question iconWhat are the rates for buying Bitcoin from Instacoins?question icon
question iconHow can I buy Bitcoin? question icon
question iconAre other virtual currencies available for purchase? question icon
question iconDoes Instacoins offer a Bitcoin wallet? question icon
question iconCan you reverse or refund my transaction?question icon
question iconI've paid - where's my Bitcoin?question icon
question iconHow do I know that the purchase was successful? question icon
question iconWhy do I see a charge on my account, but have not received the coins? question icon
question iconWhich currencies do you accept? question icon
question iconHow does Bitcoin work?question icon
question iconDoes Instacoins conduct trades between buyers and sellers? question icon
question iconDo you charge an inactivity fee?question icon

Payment Methods

question iconWhy is my card transaction getting declined?question icon
question iconWhat is Open Banking? question icon
question iconHow do I use Revolut or Wise to purchase Bitcoin? question icon
question iconCan I use multiple Revolut or Wise accounts?question icon
question iconWhat's an IBAN?question icon
question iconHow long does a bank transfer take? question icon
question iconWhere are your latest bank details?question icon
question iconWhy is my Skrill/Neteller refund for less than what I've paid? question icon
question iconWhy is my bank transfer getting rejected? question icon
question iconHow do I make a SEPA or International/SWIFT bank transfer? question icon
question iconIs Open Banking safe?question icon

KYC

question iconWhy must I submit ID proof?question icon
question iconWhat forms of identification are acceptable?question icon
question iconWhat types of address documents are acceptable? question icon
question iconWhy is the KYC process taking so long?question icon
question iconWhat's a Selfie ID? question icon

Security

question iconIs Instacoins regulated?question icon
question iconDo you store my bank, app, account, credit or debit card details when I make a purchase? question icon
question iconWhat steps do you take to secure my data?question icon
question iconCan I change my password? question icon
question iconDo you have two-factor authentication (2FA)? question icon
question iconDo you offer your service in every country?question icon
question iconCan I have more than one account?question icon

Transfers

question iconHow can I transfer my Bitcoin? question icon
question iconHow long does it take Instacoins to send my Bitcoin?question icon
question iconCan I change or edit my transfer instructions? question icon
question iconI have transferred the funds to the wrong Bitcoin address. What now?question icon
question iconWhy is my Available Balance 0? I have been charged.question icon
question iconHow do I make sure the Bitcoin I sent have arrived at the destination? question icon

Limits

question iconHow many transactions can I make? question icon
question iconWhat happens if I hit my limits? question icon
question iconHow do I increase my limits?question icon
question iconWhat’s the minimum amount I can buy or transfer? question icon
question iconWhat’s the maximum amount I can buy or transfer? question icon